Be Transparent to Engage Frontline Employees

In uncertain times, change comes faster than anyone can expect. For frontline employees, these changes will feel especially unexpected if their managers and leaders aren’t transparent.

Use these 5 tips to build transparency into your management style:

1. Share updates daily. Use texts, start-of-shift meetings or an email to inform everyone of any new policies or changes, big or small. If there’s nothing new, say that and thank your team for the work they’re doing. Doing this on a regular basis helps build stability.

2. Welcome and answer questions. An “open door” policy is crucial in uncertain times. Let your team know that you are there for them by encouraging questions and answering them with all the information you have.

3. Be honest. When you share daily updates or answer questions, do it honestly. If there are things you don’t know, say so. If there are things you can’t yet share with the team, tell them that, and let them know when they can expect more clarity.

4. Listen to feedback. This will help you understand what your employees want to hear from you. Use an anonymous pulse survey, like those from Butterfly, to encourage a safe space where they can rate the level of support and transparency they feel from you.

5. Manage change together. Involve your employees at all levels in building the processes that facilitate changes. Ask how they think things in your workplace should shift in reaction to new mandates as they are announced.

Be open, honest and willing to listen in an effort to build a transparent working environment. These ideas aren’t only applicable for the current moment; use them to help you engage your essential workforce today and in the future.

Butterfly gives managers what they need to know about how their people are feeling right now and empowers them to immediately follow up. The loop is closed in real-time with team members getting meaningful, best-informed actions from their managers. Every manager becomes a leader who knows their people and drives engagement, removing one more burden from the shoulders of HR and creating a happier workforce.