Great management is often considered to be unquantifiable – or at least it used to be. A new study by Harvard Business Review highlights KPIs of great managers.
Managers are an essential component of each and every business. And yet a recent Gallup study found that 70% of managers are not well equipped for their jobs.
This is partly because great management is hard to define. Or at least it was – a recent analysis of data provided by Microsoft’s Workplace Analytics has now made management KPIs much easier to grasp.
Here are the findings that emerged from the analysis of a broad set of managers :
(1) Working hours: The managers that worked the most (top quartile) had colleagues that worked almost 20% more, and they were also on average 5% more engaged than employees whose managers worked less.
(2) Evenly distributed workloads: Workers who work more (120%) than their teammates show unfavorable views of leadership, and are far more disengaged at work. Uneven work allocation leads to unhappy employees.
(3) Networks: Managers that have large internal networks have more engaged employees. And when employees have networks larger than that of their managers, they are 4 times as likely to be disengaged at work.
(4) Engagement: Last but not least, managers need to be engaged at work, for their employees to be engaged.
This is a good start to finding out what good management is, and how to get better at management. In the long run, it is a reasonably conservative bet that great management will make great companies.
Source: Harvard Business Review