Improving Employee Satisfaction By Creating a Culture of Transparency
To put it simply: companies that increase transparency improve employee satisfaction.
A recent report by Grovo shed light on the fact that 87% of managers wished they’d had more training before they took on their roles. Managers were failing to motivate their staff, and had difficulties making team members feel comfortable in their workplace. This leads to low employee satisfaction and higher churn rates.
Zappos, a company that highly encourages transparency in both internal and external communication, seems to have found answers to this issue.
According to its CEO, transparency in the workplace makes managers more empowered, and employees happier.
Here are their best practices:
- Assign self-appraisals as an ongoing activity. When managers understand that they must provide a self-appraisal at the end of each month, they are training in becoming more self-aware and deliberate in their management tactics.
- Schedule a time to meet with managers regularly, so they can review practices that worked and ones that didn’t. These meetings will engage managers and encourage them to hold themselves accountable to their personal goals.
- Find events and other educational resources that fit each manager’s professional goals, and pay for their attendance or subscription. Pair your top-performing employees who want to learn about leadership, with managers who themselves are pursuing continual education. This way, both have a learning buddy.
These transparency enhancing tips can also assist with relationship-building between CEOs and management. Being active and present in management training enables managers to receive inspiration from executives, instead of flying under the radar.
Source : Entrepreneur