This is how you build a team that cares
One of the best compliments that a company can receive is that “everyone in your company is caring”. Why? Because a team that cares has important benefits for the company, such as a higher client loyalty due to the fact that the team will rally behind each other.
So how do you build a team that cares?
First and foremost, the leader has to be someone who cares a lot, as the average employee will act as his leader.
Secondly, employees shouldn’t limit their actions to the boundaries of their job. If there is something that has to be done, no matter whose task it is, employees should be willing and motivated to do it.
Thirdly, look for employees that are not constantly looking for credit, but rather that will help, even when nobody is watching.
Look for personal recruits, i.e., people that were recommended by those that are already part of the team. This will have a better impact on the team dynamics.
Finally, a bad habit must be immediately be addressed. If this is not the case, more will follow, all with a bigger negative impact.
To sum up, it is important to have a caring team, because your working environment will be more pleasant, and your customer experience will improve.
Source : Entrepreneur