According to an Interact survey conducted by Harris Poll, over two-thirds of managers claim to feel uncomfortable communicating with their employees while over a third of those avoid having to give direct feedback to employees out of fear of receiving negative responses. Harsh feedback, among other concerns, prohibits managers from collecting effective criticism as well as compliments that could greatly aid in improving how work is conducted on the manager’s part.
Dodging honest feedback can easily lead to disconnection and an unproductive team. Therefore, it is essential to communicate observations early and often. Focusing on positive topics, like growth, is a good way to initiate conversation. However, when more constructive conversations arise, remember not to take things personally.
Once the door for communication is open, it is imperative for both sides to truly listen. It should be no surprise that a study conducted by HBR showed that employees who rated managers as highly effective at listening felt satisfied with the quality feedback they received.
Respectful communication costs nothing but can make all the difference with team productivity. A manager who can easily engage in meaningful discussions with their employees has the greatest advantage; they inspire aspirations for the organization and create a culture of connection.
Source: Harvard Business Review, Harvard Business Review
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